Skimping on hardware makes no sense today. The cost of virtually any piece of computer hardware from laptops to servers to switches & hubs has dropped so much over the last several years that you can make a case for replacing any piece of equipment that is slowing your users...
Day: January 4, 2010
QB2CRM – QuickBooks and GoldMine Integration
This issue's Golden Nugget is not about any one customer, but a general need that people have for integrating their GoldMine CRM with their Accounting or ERP data. First Direct has been called upon by many customers to do this from ACCPAC to Macola to vertical applications such as eQuantum...
Aligning Your Management With Your CRM Tools
Management that is engaged and involved wants to be connected to the activities of the individuals and processes they are managing. They want to be able to touch and see for themselves the details that form the big picture they operate in. CRM gives managers a means to do so. ...
Aligning Your Sales With Your CRM Tools
If you’ve ever taken my basic end-user GoldMine training, you’ve heard me say “do your day.” One of the key points about a workgroup CRM system for the sales team (reps, support, management, etc.) is that everyone should just do their day, the same way, in GoldMine! The famous comedian...
Missing Primary Email Addresses
GoldMine has long allowed users to store multiple email addresses in a contact record. It’s not uncommon for someone to have multiple email addresses, let alone the email addresses associated with additional contacts within the same GoldMine record. By the same token only one address can be marked (identified) as...
Aligning Your Marketing With Your CRM Tools
Staying with the alignment theme, marketing and CRM go together like your car and its tires. Without your tires your car isn’t going anywhere. And, without your CRM system you’re going to have a hard time targeting your marketing message to the right audience. CRM is crucial to marketing because...