If you’re new to GoldMine or an old-time user like me, there’s always something new to learn. This situation was brought to us by a customer recently and they needed a solution. It’s a common practice in many businesses to offer an incentive for referrals from customers. Have you come...
Month: August 2009
When E-mail Stops E-mailing
It is seemingly inevitable with computers that when things can go wrong, they will go wrong. It is also seemingly inevitable that this will happen at the worst possible moment. You’ve been trying to get that important quote sent out to your customer or you’ve won an all-expenses paid trip...
Assessing, Benchmarking your GoldMine Database
“If you can’t measure it, you can’t manage it.” And there is probably nothing worth measuring and managing more than the quality of your GoldMine database. The trouble is figuring out where to start and how to get a worthwhile read on the quality of your GoldMine database. First Direct...
Knowledge Is Power
Knowledge is power – the problem is who can remember it all? That’s why it’s more important today that you have an effective and efficient way of storing and accessing information. One the key roles of the marketing department is to supply the sales people with key product information such...
Raising The Bar With The GoldMine Taskbar!
One of the many advantages of GoldMine® over other CRM applications is the GoldMine® Taskbar. The GoldMine Taskbar is a great way of having quick, one-click access to common things like: GoldMine Main Menu Items Launching external applications and web sites (web resources like Google Maps, Dun and Bradstreet, Spoke,...
Dialing Out of Goldmine with the GoldMine Softphone – Dream or Reality
Have you ever wondered “What is the GoldMine Softphone and does it work?” Firstly, let’s explain what a “softphone” is. A softphone is a software-based phone that sits on your computer’s desktop and acts very much like a typical phone handset except that it operates off your computer with or...
Setting up Gmail (or other SSL Mail Clients) with GoldMine Premium 8.5
Many people are moving to Gmail for their email. Its solid Spam filter and low cost (free) make it very attractive. Goldmine made some enhancements to Goldmine Premium Edition 8.5 which now allows you to use Gmail and other providers SSL email in their robust email client. To add your...
An Eye-Opening Look at Two Powerful MS SQL Server Features: Triggers and Database Mail
The idea is simple. Something happens in your CRM database and you want to automatically notify someone of that something. And you want it to happen immediately. In the past, using older GoldMine systems accomplishing the above was quite difficult, if not impossible. But now that GoldMine Premium Edition is...
Process Monitor Stuck and WILL NOT Open
In the event a GoldMine Premium Edition user’s “Process Monitor” becomes stuck in a docked position or it will not open the following should release it: - Have the user log out of GoldMine - Log into SQL Management Studio - Select the Goldmine database - Expand the tables - Look for...
Add Any GoldMine Menu Choice to Your GoldMine Toolbar
The “toolbar” displays in a much more readable fashion in GoldMine Premium. It also takes up less space. It’s definitely worth revisiting your GoldMine toolbar and making sure you’ve added icons (shortcuts) for the functions that you use frequently, especially now that it’s so easy to add any menu choice...