Standard Operating Procedure for Kindness

Do you have a Standard Operating Procedure for Kindness in your office? My name is Marjorie, and I've been the Office Manager for First Direct Corp. for over 16 years. Recently, I’ve embarked into empty-nester (both my children are graduated from college and starting their own lives), so I started...

Just the other day with GoldMine …

Day in and day out I use GoldMine Premium CRM in ways that I might take for granted and other GoldMine users are not aware.  But, my job is NOT to take these ways for granted.  Therein lies a major reason why I write this blog - GoldMine Success. By telling...

GoldMine 2017.1 Hotfix 2 Released

What’s Fixed in GoldMine 2017.1 HF2 Replying to email with an apostrophe and a comma in the alias will cause an error that the email address is not linked. Setting a filter (not grid filter but via Options) on a tab with a lot of records (e.g. with a certain...

13 Years and 12 Proposals for the Same Product Sale

Today my firm closed a sale that took us 13 years and 12 proposals to close.  It was the same CRM product the entire time.  The prospect ultimately purchased the same product that I first proposed in 2004, 13 years ago.   Along the way, I demonstrated the same product...

5 Ways to Use Your CRM Software to Build Trust

Cui bono?  This famous little Latin phrase means, “Who benefits from this matter?” Our instincts generally tell us that people will place their personal self-interests ahead of others! If the consumer does not recognize a link between their self-interests and yours, it’s harder to gain their trust.  The key to...

Protect your GoldMine data from… you!

Sometimes, we can be our own worst enemy. Everybody makes mistakes, we're human after all. And a simple little mistake can cause big problems. Have you ever deleted a GoldMine contact by accident? Then all the years of emails and history linked to that contact are gone. Yes, the data...

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