FrontRange Solutions USA is ceasing support for GoldMine® Corporate Edition 6.6 & 6.7
Frequently Asked Questions (FAQ)
Overview
The purpose of this document is to provide product and support information for FrontRange Solutions GoldMine Corporate Edition 6.6 & 6.7 customers.
Question: How long will FrontRange Solutions support GoldMine Corporate Edition 6.6 & 6.7?
Answer: FrontRange Solutions will continue to provide support for these versions until December 30th 2011.
Question: What about GoldMine Corporate Edition 6.6 & 6.7 customers who have bought maintenance?
Answer: GoldMine Corporate Edition 6.6 & 6.7 clients currently on maintenance are able to upgrade to the latest version GoldMine Corporate Edition 7.6 at no additional license cost. To recognize these GoldMine Corporate Edition 6.6 & 6.7customers who are current on maintenance, you can upgrade to GoldMine Corporate Edition 7.6 at no charge as part of your maintenance coverage. In addition we are offering a one time only promotion for you to upgrade to GoldMine Premium Edition. Contact your 845-221-3800 for GoldMine sales.
Question: What about GoldMine Corporate Edition 6.6 & 6.7 customers who are not currently on maintenance?
Answer: For GoldMine Corporate Edition 6.6 & 6.7 customers not currently on maintenance are able to upgrade under a special promotion. Contact your 845-221-3800 for GoldMine sales.
Question: What do I need to do if I want to upgrade to GoldMine Corporate Edition 7.6 and I am current on maintenance?
Answer: As with all upgrades it is important that you plan for it. You will want to plan your upgrade including testing the new release in a test environment, backing up your system and other best practices. Contact First Direct Corp. for assistance in planning your upgrade.
Important Note: Customers upgrading from a GoldMine 6.x or earlier version will need to contact Customer Care by email at customer.support@frontrange.com or via telephone at http://www.frontrange.com/contact/support.aspx to obtain a GoldMine 7.x license before starting the upgrade.
You may upgrade from any of the GoldMine Corporate Editions to the new GoldMine Premium Edition!!! For information about GoldMine Premium Edition contact First Direct Corp. in the USA and Canada by dialing (845) 221-3800 or go to GoldMine Premium
