Sometimes CRM software add-ins for Outlook become disabled when Outlook is forced to close unexpectedly or if they generate an unexpected error. To re-enable the GoldMine add-in again, please use the following steps:
1) Close all applications
2) Open Outlook
3) Click on the File menu
4) Click on Options
5) Click on Add-Ins
6) Change the Manage option from COM Add-ins to Disabled Items then click on the Gobutton
7) If GoldMine Plus for Microsoft Outlook is listed, select and click on the Enable button
8) Click on the Close button
9) Click on the OK button
10) Exit Outlook and wait 15 seconds to ensure it is closed
11) Open Outlook
12) Click on the File menu
13) Click on Options
14) Click on Trust Center
15) Click on the Trust Center Settings button
16) Click on Macro Settings
17) Select Notifications for all macros and Apply macro security settings to installed add-ins, then click OK
18) Exit Outlook and wait 15 seconds to ensure it is closed
19) Open Outlook
20) If the Microsoft Outlook Security Notice is displayed for the C:\Program Files (x86)\GoldMine\GoldMine Plus\Microsoft Outlook\adxloader.dll add-in, click on Enable application add-in
21) Click on the GoldMine menu
22) Click on the Connect to GoldMine button
23) Click on the GoldMine menu
24) Click on the Setup GoldMine Plus button
25) Click on the Read GoldMine Settings button (this may take a while)
26) Click on the Options tab and confirm the settings haven’t changed
27) Click on the Close button
